The first days—and months—on the job are critical for a new employee. It’s very important for you to help your new hire settle in comfortably, and feel that he or she has made the right decision to join your team. The extra time spent up front to ensure a great induction is time well invested. You will likely find that your new employee becomes productive more quickly. Importantly, a great induction can have a positive impact on future performance and retention.
Skilled and high performing leaders are a key driver for increased employee engagement and performance, and the nearest leader is actually the most important factor according to a study by Gallup. Leadership training, therefore, continues to be the #1 priority in corporate training as companies seek to increase employee engagement, performance and retention, which all improve business results. But do your leadership training efforts actually have a lasting effect on your employees?
Few managers are actually leaders. The difference between the two? A manager is someone who has people reporting to her. A leader is someone who people will follow, even if they don’t report to her. What separates the leader from the manager is the respect and trust of her people.
When team members trust you, they feel secure in sharing their opinions without the fear of judgment or retribution. They know if you push them, you do so with their best interests in mind. And what’s the result? It’s a highly motivated and productive team.
The best salespeople are great listeners—that’s how they find out what the buyer wants. The same is true for leaders—the best leaders are great listeners. A good leader listens attentively to employees to find out what they need so they can perform and deliver effectively. More than that, listening to people shows a sign of respect. It makes them feel valued.
But research shows that we only remember about 20% of what we hear. Listening looks easy, but it’s not simple. It requires concentration and energy. We often become unfocused, concerned with our own next response, or we interrupt.